Customer Support Representative

Job Summary

We are looking for customer support representatives with at least five years of experience in assisting customers of SaaS enterprise networking solutions.

Responsibilities

• Handle customer requests, questions, and complaints on a variety of support channels (phone, email, online chat)
• Keep track of customer expectations and recurring issues
• Identify potential up-sell or cross-sell opportunities with existing customers
• Build a sustainable and mutually beneficial relationship between customers and our brand
• Work in a fast-paced environment while collaborating with U.S. counterparts

Requirements

• A demonstrable background in customer support, with references
• Knowledge of enterprise networking technology
• Strong troubleshooting and problem-solving skills
• Excellent communications skills, both verbal and written
• A positive, empathetic approach to working with customers